Privacy Policy

1. Introduction

Cargo Matters ("Company", "we", "our", "us") is committed to ensuring the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in India, and explains your rights under Indian law.

2. Applicability

This Privacy Policy applies to all users of the Cargo Matters website and services within India.

3. Information We Collect

We may collect the following categories of information:

• Full name, address, phone number, email ID
• Business and shipment details
• Payment information (bank or UPI details)
• Identity verification documents (PAN, GSTIN, Aadhar, if applicable)
• Website usage data (IP address, cookies, browser type)

4. Purpose of Collection

Your data is collected and processed for the following purposes:

• To provide logistics, freight, and transportation services
• To verify your identity and prevent fraud
• To process payments and invoices
• To comply with legal obligations, including KYC norms
• To send service-related updates and communication

5. Disclosure of Information

We may disclose your information to:

• Logistics partners, payment gateways, and warehousing agents
• Government authorities or courts as required by law
• IT service providers and vendors bound by confidentiality agreements

We do not sell or rent your personal data to any third parties.

6. Data Security

We implement reasonable security practices and procedures as defined under Indian law, including:

• SSL encryption
• Access controls and firewalls
• Regular data backups

7. Data Retention

Personal data will be retained only for as long as necessary to fulfill the stated purpose or as required by applicable law, whichever is longer.

8. Your Rights Under Indian Law

As a user, you may:

• Request access to your personal data
• Request correction or deletion of inaccurate or outdated data
• Withdraw consent (where applicable), subject to contractual obligations

All such requests must be sent in writing to support@cargomatters.com.

9. Grievance Officer

In compliance with Rule 5(9) of the SPDI Rules, the name and contact details of the Grievance Officer are provided below:

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.